Support Specialist

The Concord Group, LLC • Bedford, NH

3d • Remote

About The Position

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Primary responsibility is to provide remote Help Desk support for network and desktop hardware, software and other end-user specific products.

Requirements

• High School graduate or equivalent, supplemented with technical, vocational or college level course work in Information Technology or Computer Science
• Knowledge and use of computer and network hardware (LAN, WAN) as well as an understanding of Windows, and Microsoft Office suite of products
• Familiarity with current internet browsers and e-mail applications in a networked environment
• Good oral and written communication skills
• Analytical skills
• Self-motivation, patience and the ability to work in stressful situations

Responsibilities

• Deliver first-level call resolution for desktop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet and administrative computing related problems
• Log and diagnose issues reported to the Help Desk
• Provide process, procedure and troubleshooting documentation
• Coordinate the resolution of any application/software issues
• Perform standard reporting when required

Benefits

• At the Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.
• We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees