Desktop Support Specialist

InductiveHealth•Denver, CO

19d•$55,000 - $75,000•Remote

About The Position

We are seeking a proactive and technically skilled Desktop Support Specialist to join our growing Platform Engineering team. This is a full-time, remote position based in the U.S. (priority for candidates in the Denver, CO metro area), offering competitive compensation, benefits (medical, dental, vision, 401(k), etc.), and a flexible work environment. Candidates must be eligible to work in the U.S. without sponsorship. This role is responsible for providing hands-on technical support for internal hardware, software, and network-related issues. You will be the first line of defense for IT support, ensuring smooth operations for a distributed team, maintaining corporate systems, and contributing to a secure, modern workplace infrastructure. The ideal candidate is a strong communicator, problem-solver, and collaborative team partner with a customer-first attitude.

Requirements

2+ years of professional experience in IT support, desktop support, or help desk role.
Strong knowledge of Microsoft Windows 10/11 OS and Office 365 applications.
Experience with Active Directory user and group administration.
Hands-on experience with desktop/laptop imaging and deployment tools.
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication and customer-service skills.
Ability to work independently in a remote environment and prioritize tasks effectively.
Strong customer service orientation and ability to build positive relationships at all levels.
Self-starter with a commitment to quality and continuous improvement.
Ability to communicate complex technical issues in a simple and clear manner.
Willingness to learn and grow in a dynamic and evolving technical environment.
Highly organized with strong attention to detail.

Nice To Haves

Experience with cloud-based environments (e.g., Microsoft Azure, Intune, AWS).
PowerShell or other scripting experience for systems automation.
Experience with mobile device management (MDM) systems such as Microsoft Intune or Jamf.
Exposure to ITSM ticketing systems (e.g., Jira Service Management, ServiceNow, Freshservice).
CompTIA, Microsoft, or similar certifications (e.g., A+, Network+, MTA, MCP, AZ-900).
Experience supporting security tools (e.g., endpoint detection, SSO/MFA, conditional access policies).

Responsibilities

Provide responsive technical support to internal users, ensuring prompt resolution of hardware, software, and networking issues.
Configure, deploy, and manage corporate desktops, laptops, and mobile devices for new and existing employees.
Administer and maintain core IT systems including Active Directory, DNS, and enterprise collaboration tools (e.g., Microsoft 365, Teams, etc.).
Manage device lifecycle tasks such as imaging, patching, updates, asset tracking, and security compliance.
Support remote employees with VPN, hardware, and connectivity troubleshooting.
Collaborate with the Platform Engineering team to maintain and optimize endpoint security tools and IT processes.
Document technical procedures, maintain knowledge bases, and contribute to process improvements.
Assist in onboarding and offboarding activities including user account provisioning and equipment setup/returns.
Participate in scheduled on-call rotation to support critical IT incidents or escalations.
Assist in annual security and compliance initiatives, including audits and user training.

Benefits

Virtual first, remote organization and culture
Flexible Paid Time Off (PTO)
401(k) retirement plan with corporate matching
Medical, prescription, vision, and dental coverage (multiple plans based on your needs)
Short Term and Long Term Disability (for employee)
Life Insurance (for employee)
New Team Member support for home office setup

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