Desktop Support Specialist

Tricon Residential•Tustin, CA

2d•Onsite

About The Position

We are actively seeking a skilled IT Desktop Support Specialist to join our IT team. As an IT Desktop Support Specialist, you will play a crucial role in providing technical assistance and support to our organization's end-users. The ideal candidate will have a strong foundation in desktop support, possess excellent problem-solving skills, and be dedicated to delivering top-notch customer service.

Requirements

Strong technical knowledge of network and PC operating systems.
Strong technical knowledge of current network hardware.
Excellent verbal and written communication skills.
Ability to handle a fast-paced environment, and the ability to prioritize and complete tasks.
BS/BA in Information Technology, Computer Science, or a related field is preferred.
Ability to lift and move computer equipment (up to 50 pounds).
Must be willing and able to travel to different offices to provide IT support as the business may require.
This role requires regular on-site presence to provide hands-on technical support for end users, devices, and office-based systems.

Nice To Haves

Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

Responsibilities

End-User Support: Serve as the first point of contact for Tricon end-users seeking technical assistance through various channels (phone, email, in-person).
Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
Remote Troubleshooting: Conduct remote troubleshooting to diagnose and resolve technical problems.
Utilize diagnostic tools and techniques to identify and resolve issues efficiently.
Problem Resolution: Analyze user problems and provide accurate and timely solutions.
Guide users through step-by-step solutions and offer proactive advice for preventing future issues.
Incident Management: Document, track, and monitor incidents to ensure timely resolution.
Escalate complex issues to the appropriate IT support teams when necessary.
Software and Hardware Maintenance: Install, configure, and update software applications.
Perform hardware upgrades, replacements, and maintenance.
User Training: Provide basic training to end-users on IT systems, applications, and best practices.
IT Documentation: Maintain accurate documentation of IT assets, configurations, and user support activities.
Collaboration and Communication: Work closely with other IT teams to address complex issues and improve overall system performance.
Communicate effectively with end-users, ensuring a positive and professional experience.
Asset and Hardware Management: Track and manage IT assets and hardware inventory.
Conduct regular audits to ensure accuracy and compliance.
Project Involvement: Participate in various projects aimed at improving IT system processes.
Collaborate with cross-functional teams to implement enhancements and upgrades.
Multi-Office Support: Travel to different offices, as needed, to provide comprehensive IT support.
Ensure consistent service delivery and technical assistance across all office locations.