DESKTOP SUPPORT SPECIALIST I

TBN•Fort Worth, TX

About The Position

TBN in Ft. Worth, Texas needs an experienced Desktop Support Specialist I who can provide design, installation, maintenance, and support service for the entire enterprise endpoint fleet. The successful candidate will work with the management team to discuss the need for changes and the feasibility of projects recommended by users. The Desktop Support Specialist I will also be required to monitor technology trends and makes recommendations on incorporating new technology into the company’s existing platforms.

Requirements

Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Bachelor’s Degree in Computer Science, Computer Engineering or similar field is desired
3-5+ years’ desktop support experience
One of the following certifications required: 1. Microsoft Certified Professional (MCP) 2. Microsoft Certified Solutions Expert (MCSE) 3. CompTIA A+ Certification 4. HDI – Desktop Support Technician Certification
Demonstrated ability in desktop systems design
Proven ability to offer high-level desktop support in an enterprise environment
Hands-on experience with Windows 10 OS, Mac OS, iOS, and Android OS environments
Excellent knowledge of office automation products and computer peripherals, like printers, scanners, copiers, security access hardware, phones, etc.
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude

Responsibilities

Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment
Collaborate with new and existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology
Consult with IT support and design departments to make sure that network expansion projects are in line with the company’s plans
Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Address user tickets regarding hardware, software, and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals