Desktop Support Services, Internship

MVP Health Care • Schenectady, NY

88d

About The Position

This position involves the installation and maintenance of personal computers and peripheral equipment, as well as diagnosing computer and network problems. The role requires collaboration with help desk staff and remote users, ensuring that all systems function effectively and efficiently. The candidate will also be responsible for testing new operating systems and software for compatibility with existing systems, contributing to the overall goal of enhancing healthcare delivery.

Requirements

• Must be enrolled in a Computer Science, Information Systems, or a technically equivalent undergraduate degree program or equivalent military experience.
• Basic hardware knowledge.
• Familiarity with Windows 10/11.
• Experience with Office365.
• Software skills.
• Troubleshooting skills.
• Ability to multi-task and work within time constraints.
• Ability to work collaboratively.
• Critical thinking.
• Problem-solving skills.
• Curiosity to foster innovation and pave the way for growth.
• Humility to play as a team.
• Commitment to being the difference for our customers in every interaction.

Responsibilities

• Installation and maintenance of personal computers and including all peripheral equipment.
• Installation and configuration of personal computers and printers (network and desktop).
• Diagnosing computer and network problems on-site or by assisting help desk staff with user telephone consultations.
• Upgrading of computers and peripheral equipment.
• Receipt and distribution of new computer equipment.
• Tests new operating systems and software titles for interoperability and functionality with existing systems and software.
• Good knowledge of modern personal computers and local area networks.
• Good knowledge of installation procedures relating to personal computers, local area networks, peripheral equipment and software.
• Ability to install office computer systems.
• Ability to work with remote users with different remote tools.
• May perform other related duties as required.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree