Desktop Support Lead

Thalhimer•Glen Allen, VA

18d

About The Position

As a Desktop Support Lead, manage daily operations of the Desktop System and Desktop Support associates to ensure SLA compliance. Lead a team of two Desktop Support associates. Work strategically to constantly improve support services to internal and external clients.

Requirements

Excellent communication skills
5+ Years' supporting Microsoft 365 including OneDrive
Ability to analyze and report on Support metrics

Nice To Haves

Four-year degree preferred or equivalent experience

Responsibilities

Associates Desktop Applications, Printing and Scanning Issues
Provide desktop application training with end users
Provide First/Second/Third tier Support for cloud-based application access including, Banking sites, Co-Star, OneDrive, and SharePoint
Manage Support for 5 corporate offices
Provide First Level/Second/Third tier Support for residential and commercial property office associates and local area networks.
Ensure new associates technical needs are met or exceeded during the onboarding process.
Perform new laptop builds and routine maintenance on PC's
Oversight of Case Tracking Analysis and recommendation for recurring issue resolution.
Technology Department Purchasing Oversight (Commodity Purchases)
Train End users on OneDrive, SharePoint, and Teams
Technology Department Projects
Communicate strategic new initiatives to the stakeholders and leadership
Communicate outages
Manage software licensing
Manage desktop inventory
Assist company-wide for Technology Implementation projects
Assist company-wide for other Technology projects including server room gear, office renovation and relocation.