Desktop Support IV

Mars Solutions Group

28d•Hybrid

About The Position

MARS Solutions Group is looking for an experienced Desktop Support located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability. Hybrid/On Site positions: Must be a CURRENT WI resident. No relocation allowed. This position is onsite with future ability to be hybrid. Maximum of 2 remote days per week. Project details: This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads. This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

Requirements

Independently perform a variety of desktop support related tasks
Experience in customer service concepts, practices and procedures related to desktop support
Extensive knowledge with desktop technology
End-user Technical support of Windows environments (5+ years)
Technical support of Windows 10 or Windows 11 (5+ years)
Installation and support of Microsoft Office Suite (5+ years)
End-user Technical support of Windows environments (5 years)
Technical support of Windows 10 or Windows 11 (5 years)
Installation and support of Microsoft Office Suite (5 years)
Deployment and technical support of x86/x64 computers (5 years)
Desktop Software installation, support, and troubleshooting (5 years)
Use of remote desktop/remote control tools for remote support (2 years)
Use of the Microsoft Remote Server Administration Tools (2 years)
Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates (1 years)
Support of iOS or Android mobile devices with an enterprise Mobile device management solution (1 years)
Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product (1 year)
Experience in technical writing and documentation (1 year)