Desktop Support II - On-site (Tampa, FL)

Liberty Dental Plan Careers•Tampa, FL

1d•$70,000 - $80,000•Onsite

About The Position

Liberty Dental Plan is hiring a Desktop Support II for our on‑site Tampa office. You’ll be the first point of contact for technology support—troubleshooting issues, delivering great service, and helping our teams stay connected and productive.

Requirements

Experience providing desktop or IT support in a fast‑paced environment.
Strong troubleshooting and problem‑solving skills with the ability to resolve issues within defined timeframes.
Working knowledge of networking fundamentals, including LAN and WAN environments.
Strong customer service and communication skills with the ability to support non‑technical users.
Ability to collaborate effectively with cross‑functional technology teams.
Strong organizational skills and ability to manage multiple priorities.
Professionalism, patience, and attention to detail.
A willingness to learn and adapt as technology evolves.

Responsibilities

Deliver end‑to‑end technical support in accordance with established IT service level agreements (SLAs).
Partner with end users and technology teams to analyze incidents, determine root causes, and implement timely solutions.
Provide technical assistance for incoming inquiries related to computer systems, software, and hardware devices.
Ensure quick, effective response times to meet required desktop support service levels.
Install, configure, test, maintain, monitor, and troubleshoot a variety of hardware and software solutions.
Provide hands‑on guidance to customers/users to resolve issues and follow up as needed to ensure full resolution.
Maintain a positive and professional demeanor when supporting internal and external customers.
Research, diagnose, explain, and resolve technology issues using diagnostic tools and best practices.
Run diagnostic programs to identify and correct technical problems.
Troubleshoot and resolve issues related to LAN, WAN, and other networked systems.
Perform additional duties as assigned based on business needs.

Benefits

Competitive pay structure and savings options to help you reach your financial goals.
Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
100% employer-paid dental coverage for employees and eligible dependents.
Vision insurance with low-cost premiums for employee-only coverage and dependents.
Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
Long-term disability coverage.
Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
Employee Assistance Program (EAP) to support mental health and well-being.
Generous vacation and sick leave policies, with the ability to roll over unused time.
10 paid company holidays.
Tuition reimbursement for eligible educational expenses.
Remote or hybrid work options available for various positions.