Desktop Support Engineer - Madison WI / Fort Myers, FL - Hybrid

Arthur Grand Technologies IncFort Myers, FL
6dHybrid

About The Position

Arthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Support Engineer – Long Term Contract – Madison, WI / Fort Myers, FL – Hybrid for one of our clients.

Requirements

  • 5–8 years supporting Windows 10/11; prior experience in 2–3 enterprise migration projects involving 200–700 devices.
  • Proficiency with Intune, Autopilot, MDT, or SCCM; ability to image 20–40 devices/day during peak migration.
  • Ability to configure compliance policies, BitLocker, app deployments; experience with Windows Autopatch.
  • Able to wipe/reimage, domain join, perform Entra hybrid join, reconnect OneDrive, restore profiles.
  • Knowledge of packaging and installing 20–50 standard enterprise apps + specialized apps (e.g., SolidWorks).
  • Support 300–700 users across two waves; knowledgeable with MFA, Teams, Outlook profile repairs.
  • Proficient in resolving AD login, OneDrive sync, Outlook connectivity, printer setup issues.
  • Ability to work directly with business teams during deployment & hypercare.
  • Update device checklists, troubleshooting logs, and support documentation.

Responsibilities

  • Perform discovery and validate device inventories.
  • Execute device wipe, re-image, join to new domain/Intune.
  • Install corporate apps + specialized engineering applications.
  • Assist users with authentication, MFA setup, Teams differences, OneDrive sync.
  • Provide desk‑side support during pilot, migration,
  • Capture and escalate issues to PIP PMO/Tower Leads.
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