Desktop Support Engineer - Madison WI / Fort Myers, FL - Hybrid

Arthur Grand Technologies Inc • Fort Myers, FL

6d • Hybrid

About The Position

Arthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Support Engineer – Long Term Contract – Madison, WI / Fort Myers, FL – Hybrid for one of our clients.

Requirements

• 5–8 years supporting Windows 10/11; prior experience in 2–3 enterprise migration projects involving 200–700 devices.
• Proficiency with Intune, Autopilot, MDT, or SCCM; ability to image 20–40 devices/day during peak migration.
• Ability to configure compliance policies, BitLocker, app deployments; experience with Windows Autopatch.
• Able to wipe/reimage, domain join, perform Entra hybrid join, reconnect OneDrive, restore profiles.
• Knowledge of packaging and installing 20–50 standard enterprise apps + specialized apps (e.g., SolidWorks).
• Support 300–700 users across two waves; knowledgeable with MFA, Teams, Outlook profile repairs.
• Proficient in resolving AD login, OneDrive sync, Outlook connectivity, printer setup issues.
• Ability to work directly with business teams during deployment & hypercare.
• Update device checklists, troubleshooting logs, and support documentation.

Responsibilities

• Perform discovery and validate device inventories.
• Execute device wipe, re-image, join to new domain/Intune.
• Install corporate apps + specialized engineering applications.
• Assist users with authentication, MFA setup, Teams differences, OneDrive sync.
• Provide desk‑side support during pilot, migration,
• Capture and escalate issues to PIP PMO/Tower Leads.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees