Product Owner (Madison, WI - Hybrid)

TruStage

3d•Hybrid

About The Position

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: This position drives the identification and implementation of Customer Operations improvement opportunities to help achieve its long-term strategic goals. This position is responsible for driving the execution of high-impact and visible initiatives across Customer Operations and solves complex problems by identifying innovative solutions. Uses and coaches the agile methodology. Interprets business issues and recommends best practices to leaders. Provides advice and leadership with regard to strategy, management and operations as well as the structure of a business. They analyze and identify problems, research and collect data, prepare business proposals, manage projects and programs. They recommend solutions, utilizing knowledge of theory, principles or technology of specific discipline or field of specialization. Consults with the client to ascertain the need or problem area plus determine the scope of investigation required to obtain a solution. Consultants analyze data to define solutions and examine alternate methods as well.

Requirements

Bachelor's degree in Business or equivalent work experience
8+ years of related experience
Proven leadership skills; ability to set direction and approach
Demonstrated use of strategic, systems, analytical, and critical thinking skills
Results-oriented; proven track record in delivering results
Ability to determine the root cause of performance within systems and processes
Demonstrated team-building and coaching skills; proven teamwork and collaboration with diverse groups.
Proven ability to quickly earn the trust of stakeholders and to mobilize and motivate teams
Proven ability to multitask and manage multiple, complex priorities
Ability to communicate at all levels of the organization with clarity; both written and verbal
Demonstrated ability to communicate to, negotiate with, and influence senior business leaders
Demonstrated ability to mitigate risks proactively and resolve issues, and escalate when appropriate
Proven experience with successful identification and implementation of process improvements
Ability to understand and navigate the organizational dynamics and company culture
Salesforce experience
Agile experience preferred

Nice To Haves

Influencing abilities
Communication at all levels
Collaboration across the org
Project Managment

Responsibilities

Proactively and independently lead and develop an effective approach to identify and drive improvements related to Customer Operations process, systems and system enhancements; including defining system-generated metrics and reporting functionality/capability
Drive innovation by acquiring and applying new techniques/tools
Provide senior lead updates regarding deployment progress, results, and feedback regarding improvement work
Effectively work with Leadership, Business Sponsors, Business Owners, and cross-functional partners
Oversee the agile process and surface day-to-day impediments to facilitate progress
Facilitate change management; lead educational and/or mentoring sessions regarding process or system design changes.
Serve as the functional lead through internal audit review process
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.