Strong knowledge of Windows and Mac operating systems, including installation and configuration. Familiarity with printers, networks, and network printer installation. Ability to work independently and as part of a team. Excellent communication skills, both written and verbal. Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer installation, outlook configuration, and IT services tools. Troubleshoot hardware and software issues on Windows and Mac operating systems. Collaborate with internal teams to resolve complex issues. Maintain inventory of hardware assets and ensure proper disposal of obsolete equipment. SCCM , Imaging and Server hardening and Patching Vulnerability