Desktop Support Engineer

City of New York•New York, NY

About The Position

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person. The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve. - Commitment: Dedicated to the mission at all times - Accountability: Responsible to each other and the community - Resilience: Adapt in the face of adversity - Excellence: Achieve and maintain the highest quality - Service: Innovate to meet evolving needs JOB DESCRIPTION The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life. The Office of Chief Medical Examiner is seeking qualified candidates to join their Information Security Unit in the Information Technology Division. The candidate will join a team of Engineers who supports 750+ users in nine (9) locations. This position encompasses highly technical responsibilities for the analysis, implementation, troubleshooting, enhancement, maintenance, and security of the OCME network.

Requirements

A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service) telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems, and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or
An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems and two years of experience as described in "1" above; or
A four-year high school diploma or its educational equivalent and three years of experience as described in "1" above; or
A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. A college education may be substituted for experience on the basis of six months of experience as described in "1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in voice telecommunication (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems for a maximum of two years credit. However, all candidates must have at least a four year high school diploma or its educational equivalent and one year of the experience as described in "1" above.

Responsibilities

Administer, Configure, Secure Wireless Phones, Tablets, and devices.
Maintain required patch levels for Workstations, Laptops, and Tablets regularly as dictated in the patching schedule utilizing automation via software or scripting
Safely decommission Workstations, Laptops, and Tablets devices as per NYC guidelines while adhering to security best practices
Troubleshoot and research desktop PC, laptop, laptop hardware, and network related issues
Assist in maintaining security policies and procedures in coordination with DOITT and NYC Cyber Command.
Ensure consistent hands-on and remote support of hardware and user support issues at OCME locations
Provide support for installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
Responsible for imaging desktop computers
Use the current tools and deployment methods to patch the Windows 11 workstations. supports Internet access, Enterprise Email/Calendaring, Outlook Client compatibility, printer services, supports and maintains user data file services;
Liaise and coordinate with OTI teams as needed
Follow desktop security procedures and zero-day response plans
Manage service delivery performance through SLAs and other key performance metrics
Test, plan and supervise the deployment of new operating system releases, commercial software releases and hardware
Develop and document standardized user processes and procedures and "how to" documentation.
Perform special projects and initiatives as assigned.
Provide excellent customer service
Maintain consistent and clear communication with both customers and management