Desktop Support Engineer II

Veeam Software•Alpharetta, GA

6h•$78,400 - $130,700•Onsite

About The Position

The Desktop Support Engineer role is crucial in managing daily operations and delivering comprehensive technical support. This position involves identifying, researching, and resolving technical issues. We seek a reliable individual who can effectively analyze and manage non-standard situations. This role requires onsite presence five days a week.

Requirements

Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field; or 5+ years of equivalent professional experience.
Proven expertise in supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.
Strong knowledge of IT infrastructure, including Active Directory, networking, and server technologies.
Hands-on experience with enterprise ITSM ticketing systems.
Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces.
Experience with installation, cabling, and maintenance of office technology equipment.
Ability to lift and transport equipment up to 50 lbs.
Exceptional customer service orientation with excellent communication skills.
Ability to work independently with minimal supervision while maintaining accountability.
Strong analytical and problem-solving abilities with a solution-focused mindset.
Excellent written, verbal, and presentation skills suitable for executive-level interactions.
Calm demeanor and methodical approach when managing high-pressure or sensitive support situations and act with discretion and professionalism when handling confidential information

Responsibilities

Provide exceptional technical support to both remote and on-site channels.
Offer flexible coverage across standard and extended business hours.
Attend meetings, conferences, and special events as needed.
Manage audio/visual setup and troubleshooting for presentations and video conferencing.
Conduct proactive maintenance and monitoring of technology systems, including daily equipment checks, meeting preparation, and system health reviews.
Maintain and repair executive hardware, including computers, printers, mobile devices, and A/V equipment.
Collaborate with HR and IT teams to ensure smooth onboarding of new hires.
Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities.
Manage and prioritize support inventory to ensure technology needs are anticipated and met.

Benefits

Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning