Desktop Support Engineer II, Executive Technical Support

Veeam Software•Kirkland, WA

9h•Onsite

About The Position

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us. #LI-JC2 About the Role Provide exceptional, white-glove technical support to executive leadership, their teams, and other VIP stakeholders, ensuring seamless technology experiences crucial for business operations. This role requires being onsite five days a week.

Requirements

Bachelor's degree in Information Technology, Computer Science, MIS, Business, or related field; or7+ years of equivalent professional experience
4+ years of dedicated experience providing technical support to C-level executives and executive assistants
Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms
Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies
Hands-on experience with enterprise ITSM ticketing systems
Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces
Experience with installation, cabling, and maintenance of office technology equipment
Ability to lift and transport equipment up to 50 lbs
Exceptional customer service orientation with polished communication skills
Ability to work independently with minimal supervision while maintaining accountability
Strong analytical and problem-solving abilities with a persistent, solution-focused mindset
Excellent written, verbal, and presentation skills suitable for executive-level interactions with discretion and professionalism when handling confidential information
Calm demeanor and methodical approach when managing high-pressure or sensitive support situations

Responsibilities

Deliver exceptional technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy
Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed
Offer on-site presence for executive meetings, conferences, and special events when required
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing
Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews
Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment
Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff
Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities
Manage and prioritize support inventory to ensure executive technology needs are anticipated and met

Benefits

Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning