Desktop Support Engineer II

Lanter Delivery Systems LLC•Des Peres, MO

3h•Onsite

About The Position

The Desktop Support Engineer II will provide end-user support across the Microsoft ecosystem (Windows and Microsoft 365), with strong conference room AV support and high-touch VIP support for senior leaders. This role owns incidents through resolution, uses analytical troubleshooting to identify root cause, and strengthens internal capability, especially around SharePoint administration, permissions, and site governance.

Requirements

3 to 5 years of experience in a Tier 2 end-user computing support role in a Windows and Microsoft environment
Proficient with Entra ID (Azure AD) and Active Directory for managing users and groups
Advanced experience with Microsoft 365 and end-user collaboration tools (Teams, Outlook, OneDrive, SharePoint)
Proficient with SharePoint Online for assisting users, troubleshooting issues, and supporting permissions and access
Experience deploying apps/changes using Microsoft Intune (or similar endpoint management)
Knowledge of remote support tools and VPN technologies
Understanding of IT security principles and best practices (least privilege, MFA awareness, safe handling of sensitive data)
Strong troubleshooting skills across Windows, Microsoft 365 apps, endpoints, peripherals, printing, and conference room AV
Strong verbal, written, and listening communication skills with a customer-service orientation
Excellent organizational, time management, and ticket-queue prioritization skills
Highly self-motivated, able to work independently, and able to collaborate effectively as part of a team

Nice To Haves

Exposure to Tier 3 work (a plus), including scripting/automation (e.g., PowerShell), Intune policy configuration/design, and advanced Microsoft 365 administration
Experience performing root-cause analysis, documenting resolutions, and recommending technical or process improvements beyond day-to-day break/fix support

Responsibilities

Provide Tier 1 and Tier 2 support, printer and AV troubleshooting, white glove service for high-profile users, and mobile device support
Resolve end-user issues across Windows, Microsoft 365, VPN/remote tools, and business applications by owning tickets through resolution and meeting SLA guidelines
Maintain reliable end-user hardware and peripherals by installing, configuring, and troubleshooting desktops, laptops, mobile devices, and standard accessories
Deploy applications and endpoint changes using Microsoft Intune or an equivalent endpoint management system
Administer user accounts and access in Entra ID (Azure AD), Active Directory, Exchange, and Microsoft 365
Improve SharePoint Online usability and governance by creating and maintaining sites, libraries, and document structures; managing permissions at the site/library/folder/file level; and applying least privilege best practices.
Support SharePoint and OneDrive workflows by assisting users with syncing SharePoint libraries to OneDrive and troubleshooting sync and access issues
Support printing services by configuring and troubleshooting network printers and locally attached printers, including drivers, settings, and connectivity
Support conference room AV and Microsoft Teams collaboration solutions, including Teams meetings, town halls, and Teams Rooms. Coordinate multi-site sessions and troubleshoot external AV integrations such as microphones, cameras, speakers, and connectivity to ensure reliable audio and video
Deliver high-quality VIP support for senior leaders and high-profile users, including time-sensitive deskside support at the corporate office, and handle sensitive issues with professionalism and confidentiality
Reduce repeat incidents by applying root-cause troubleshooting, documenting resolutions, and recommending process or technical improvements
Provide excellent customer service through clear communication, effective prioritization, and consistent follow-through