DESKTOP SUPPORT ANALYST

South Central Regional Medical Center • Laurel, MS

1d • Onsite

About The Position

The IT Desktop Support Analyst supports and enhances the end‑user computing environment for SCRMC, including installing/supporting hardware and software, performing upgrades, managing mobile devices, troubleshooting issues, documenting processes, and ensuring high‑quality technical support.

Requirements

• Prefer enterprise IT experience
• Microsoft desktop certifications preferred
• Level I–III based on healthcare experience, certifications, work experience, and education
• Desktop troubleshooting
• VMware View VDI knowledge
• Printer troubleshooting
• Basic network connectivity
• Active Directory
• Group Policy
• Citrix Receiver
• Wireless configuration
• Windows Deployment Services

Nice To Haves

• Microsoft desktop certifications preferred
• enterprise IT experience

Responsibilities

• Resolve hardware/software issues
• Coordinate with off‑premise vendors
• Participate in on‑call rotation
• Deliver excellent customer service
• Communicate effectively
• Demonstrate initiative
• Work outside normal hours if needed
• Image workstations
• Add devices to domain
• Troubleshoot web/email/Office issues
• Escalate to Tier 2/3
• Maintain compliance with SCRMC IT and HIPAA
• Identify automation opportunities
• Research best practices
• Close tickets promptly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed