Desktop Support Analyst, Information Technology, Full-Time, Days
About The Position
The Desktop Support Analyst position under the general direction of the Asst. Director, IT is responsible for managing day to day trouble tickets, work orders and managing all aspects of his/her assigned projects. The incumbent integrates user needs, collaborates with technical specialists, makes assessments, and implements as required. Scope of the role includes working with assigned work teams that may include technical staff, physicians, clinic staff, and other staff as assigned. The incumbent manages day to day operations work activity including projects as assigned.
Requirements
- Bachelor’s degree in Computer Science or related degree preferred, or a combination of education, training, and significant work experience.
- 3-5 years experience as a Desktop Support staff member.
- A+ Certification or Equivalent preferred.
- Calif Drivers Class C (CALC) Required at hire
- Integrative Agitation Management (IAM) Required within 30 days of hire
- Ability to work both independently and in small groups.
- Ability to work under pressure.
- Ability to communicate technology to non-technology staff.
- Ability to document work flow and provide work flow analysis.
- Knowledge of time management and the ability to prioritize / reprioritize tasks.
- Possess strong communication, public speaking and negotiation skills expressing ideas clearly and persuasively in both verbal and written format.
- Possess strong logical, analytical and critical thinking skills.
- Possesses strong PC Skills, All Microsoft desktop application software including MAC.
- Must demonstrate strong customer relation skills.
Nice To Haves
- A+ Certification or Equivalent preferred.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
