Desktop Support Analyst

TEKsystems•San Francisco, CA

1d•$48 - $58•Onsite

About The Position

Our client is looking for a desktop support technician to provide onsite support at their San Francisco Location. This person will be the sole IT technician providing support to 15 employees. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. This person will be responsible for providing level 1-2 onsite technical support, anything that they are not able to resolve they can escalate to the team in Baltimore. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to colleagues. Day to day this person will be responsible for troubleshooting hardware/software issues, imaging and upgrading devices, they are an O365 and Windows 10 environment. Interpersonal skills are extremely important for this role, they are looking for someone that is comfortable providing face to face support.

Requirements

Experience with imaging solutions (restoration for both Windows and Mac OS)
Ability to manage user accounts, groups, and OUs through Microsoft Active Directory
Ability to be able to handle a high level of customer support and explain and resolve complex technical issues to a non-technical audience (C level envrionment)
3-5 Years of enterprise desktop support experience
Previous experience taking escalated tier 2 calls and tickets
Experience with common network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and remote access/Citrix.