Desktop Support Analyst
About The Position
The Desktop Support role is responsible for providing first-level technical support to end users, ensuring proper operation of computer systems, hardware, software, and network connectivity. This position plays a key role in maintaining productivity by resolving IT issues efficiently and professionally. Provide technical support for desktop computers, laptops, printers, and peripheral devices. Troubleshoot and resolve hardware, software, and basic network issues both onsite and remotely. Install, configure, and maintain operating systems, applications, and user workstations. Assist with user account setup, password resets, and access management. Document issues, resolutions, and procedures using a ticketing system. Escalate complex technical issues to higher-level IT teams when necessary.
Requirements
- 1–3 years of experience in a Desktop Support, Help Desk, or similar IT support role.
- Hands-on experience supporting Windows environments, Microsoft Office Suite, and basic networking.
- Technical Troubleshooting: Strong ability to diagnose and resolve desktop, software, and connectivity issues.
- Customer Service Skills: Ability to communicate clearly and professionally with non-technical users.
- IT Systems Knowledge: Familiarity with Windows OS, Microsoft Office, Active Directory, and remote support tools.
- Time Management: Ability to prioritize multiple support requests and meet service-level expectations.
- Ability to lift and move IT equipment such as desktops, monitors, and printers.
- Ability to stand, walk, and work at different workstations as required.
Nice To Haves
- Experience using IT ticketing systems (ServiceNow, Jira, Fresh service, or similar) is preferred.
Responsibilities
- Provide technical support for desktop computers, laptops, printers, and peripheral devices.
- Troubleshoot and resolve hardware, software, and basic network issues both onsite and remotely.
- Install, configure, and maintain operating systems, applications, and user workstations.
- Assist with user account setup, password resets, and access management.
- Document issues, resolutions, and procedures using a ticketing system.
- Escalate complex technical issues to higher-level IT teams when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
