Desktop Support Analyst

TEKsystems-posted 4 days ago
$27 - $30/Yr
Full-time • Entry Level
Hybrid • Charlotte, NC
5,001-10,000 employees
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We are seeking a proactive Desktop Support Technician to provide deskside and remote technical assistance for end users in a fast-paced enterprise environment. This role focuses on hardware/software troubleshooting, account administration, and deployment of devices using modern endpoint management tools.

  • Deliver exceptional customer service while resolving technical issues for desktops, laptops, peripherals, handheld devices, and printers.
  • Take ownership of assigned tasks and drive them to completion with minimal supervision.
  • Manage Active Directory tasks, including account creation, password resets, and assigning users to SSO and Intune app deployment groups.
  • Support Microsoft 365 applications (Outlook, Teams, SharePoint) and troubleshoot related issues.
  • Administer and support Intune MDM for device enrollment, compliance, and application deployment.
  • Perform PC deployments and imaging, leveraging Microsoft Autopilot for automated provisioning.
  • Provide Citrix environment support, including virtual desktop troubleshooting and user access management.
  • Document incidents, resolutions, and workflows accurately in a ticketing system (SysAid or similar).
  • Collaborate with IT teams to ensure timely escalation and resolution of complex issues.
  • Maintain adherence to company standards, security policies, and best practices for IT operations.
  • Strong customer service and communication skills.
  • Hands-on experience with Windows 10/11 workstation support in networked environments.
  • Familiarity with Active Directory, Microsoft 365, and Intune MDM.
  • Ability to troubleshoot hardware, software, and network connectivity issues.
  • Experience documenting technical issues in ITSM tools (SysAid, ServiceNow, Cherwell, etc.).
  • Experience with Microsoft Autopilot for device deployment.
  • Citrix support background.
  • Basic scripting knowledge (PowerShell) and project coordination experience.
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
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