Desktop Support Analyst Key Responsibilities: Provide hands-on and remote technical support for end-user computers, including Windows and macOS-based PCs and laptops. Manage and maintain the configuration, imaging, and deployment of all end-user computing devices. Perform Tier 2 escalation resolution from the IT Service Desk, ensuring prompt and high-quality solutions for complex technical issues. Administer and manage client-side security and patching, including Antivirus (e.g., Defender for Endpoint) and Windows Patch Management across all end-user computers. Manage and troubleshoot mobile and wireless devices, application software, and network printers. Execute tasks related to computer replacements, data recovery, and delivery of various IT-related projects. Create and maintain technical instructional documentation for the corporate IT knowledge base. Participate in process improvement initiatives and adhere to all departmental standards while providing courteous and knowledgeable assistance to end-users. Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction. Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive. About Us At Fairway Independent Mortgage Corporation, we've been committed to delivering exceptional service and fostering a culture of growth and collaboration since our founding in April 1996. We strive to make a meaningful impact in the communities we serve by living out our core values daily. Explore rewarding career opportunities at Fairway, from branch-based roles to corporate support positions. Join a team dedicated to helping others and achieving success together.