Desktop Support Analyst
About The Position
IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Desktop Support person you will be responsible for Windows 11 deployment, preparing, configuring, and deploying Windows 11 across an organization’s devices. This role ensures smooth migration from previous operating systems, minimizes downtime, and supports end users throughout the transition. A Windows 11 Deployment Technician is responsible for preparing, configuring, and deploying Windows 11 across an organization’s devices. This role ensures smooth migration from previous operating systems, minimizes downtime, and supports end users throughout the transition.
Requirements
- Strong knowledge of Windows 10/11 operating systems, features, and configuration settings.
- Experience with imaging and deployment tools (SCCM, Autopilot).
- Familiarity with Active Directory, and M365 environments.
- Ability to diagnose and resolve hardware, software, and network issues.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple deployments simultaneously.
Nice To Haves
- CompTIA A+
Responsibilities
- Configure, image, and deploy Windows 11 devices using tools such as Microsoft SCCM or Autopilot.
- Perform pre‑deployment assessments, including hardware compatibility checks and application readiness.
- Migrate user data and settings using tools like OneDrive.
- Troubleshoot deployment failures, driver issues, application conflicts, and hardware problems.
- Install, configure, and update required software, security tools, and corporate applications.
- Maintain accurate documentation of deployment processes, device inventories, and configuration standards.
- Provide on-site or remote support to end users during and after the upgrade process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
