Desktop Support Analyst

Monroe Capital LLC • Chicago, IL

341d • $75,000 - $85,000

About The Position

We are seeking a highly motivated and experienced Desktop Support Analyst to provide exceptional technical support to our end-users. This is a 100% onsite position. The ideal candidate will possess a strong understanding of desktop hardware and software, excellent troubleshooting skills, a commitment to providing outstanding customer service, and a proactive approach to problem-solving. We value teamwork, continuous learning, and a positive work environment.

Requirements

• Bachelor's degree in information technology, or a related field.
• Proven experience (4+ years) in a desktop support role.
• Strong experience with Microsoft 365, Entra ID (Azure AD), and Intune.
• Hands-on experience with printer troubleshooting and maintenance.
• Proficiency in troubleshooting Windows operating systems (Windows 11).
• Experience with mobile device management (MDM) solutions.
• Strong understanding of endpoint security best practices.
• Experience with scripting or automation tools (e.g., PowerShell) is a plus.
• Available to work outside regular business hours.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving, analytical skills, and ability to thrive in a fast-paced, dynamic environment.
• A+ Certification, Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA) or equivalent certifications preferred.
• Experience with ServiceNow is a plus.

Responsibilities

• Provide comprehensive technical support to staff for desktops, laptops, mobile devices (iOS and Android), printers, and peripherals.
• Administer user accounts, permissions, security policies, and device deployments using Microsoft 365, Entra ID, and Intune.
• Implement and maintain endpoint security measures, including patch management, antivirus/antimalware software, and data loss prevention (DLP) tools.
• Troubleshoot network connectivity issues related to endpoints, including wired and wireless connections.
• Install, upgrade, and maintain computer hardware and software.
• Set up, operate, and troubleshoot audio/visual equipment for onsite conference rooms and offsite meetings.
• Manage the IT aspects of new employee onboarding and offboarding.
• Proactively monitor and manage hardware and software inventory.
• Analyze and optimize endpoint performance.
• Collaborate effectively with the IT team and other departments.
• Create and maintain clear and concise documentation for end-user support procedures.
• Utilize remote support tools to efficiently diagnose and resolve issues for remote users.
• Troubleshoot printer connectivity and print quality issues.
• Stay up to date with the latest technologies and best practices in desktop support.
• Participate in IT projects as needed.

Benefits

• 401(k) eligibility
• Various paid time off benefits such as vacation, sick time, and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree