Desktop Support Analyst II

Trinity Health • Silver Spring, MD

394d

About The Position

The Desktop Support Analyst II is responsible for configuring, installing, monitoring, and maintaining desktop software and hardware for TIS users. This role provides advanced technical support, consultation, and guidance, ensuring effective end-user computing and desktop-based LAN systems. The analyst participates in projects and collaborates with vendors to resolve complex issues, contributing to technology strategic planning and process improvements.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• Three or more years of hands-on experience with installing complex applications and troubleshooting techniques.
• Microsoft and Personal Computer Certifications (A+, Network+, MCDST, MSP) or equivalent work experience; MSCE certification preferred.
• Advanced skills in Microsoft desktop operating system/applications installation and support.
• Experience on multiple platforms including networking concepts (LAN and WAN).
• PC Imaging experience required.
• HP/Lexmark printer experience required.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot software and hardware malfunctions.

Nice To Haves

• HP Desktop and Laptop Certification preferred.

Responsibilities

• Provide expert level support for all desktop and network hardware and software applications.
• Configure and install software on IS users' desktop and laptop computers.
• Install new computer hardware at users' locations.
• Provide analytical and technical expertise in planning, design, and installation of desktop systems.
• Evaluate and utilize new support tools and applications to solve complex issues.
• Assist in technology strategic planning and budgeting, and maintain technical documentation.
• Document solutions to problems and develop end-user guidelines.
• Participate in testing and evaluation of new desktop packages and implement prototypes.
• Support mobile workforce and participate in on-call support rotation.
• Coach and mentor others in their work efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree