Desktop Support Analyst I -Chillicothe, IL

DYOPATH•Chillicothe, IL

3d•$23•Onsite

About The Position

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is on the lookout for a Desktop Support Analyst I who thrives on team spirit, relentless curiosity, and a genuine care for delivering exceptional support. Why You’ll Love Working Here Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—transforms everyday work into meaningful impact. Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development. Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other. Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated! Awesome Benefits Medical, Dental & Vision Coverage Life Insurance 401(k) with company match Plus “You Pick a Day” paid holiday FSA & HSA options Pet Insurance (because pets are family!) …and much more! Full benefits overview at dyopath.com/careers Role Overview Location: On Site-Chillicothe, IL Schedule: 7:30-4p CST; Monday through Friday Pay Rate: $23/hour Your Mission as a Desktop Support Analyst I As a Desktop Support Analyst I, you will: Provide technical support for desktops, laptops, printers, scanners, and peripherals. Troubleshoot hardware and software issues via phone, chat, or in person. Install, deploy, and maintain company systems and applications. Track and resolve incidents using internal ticketing systems while meeting SLAs. Perform updates: Microsoft security patches, antivirus signatures, and other software updates. Document processes and create knowledge base articles for self-service. Act as a liaison with third-party vendors and technicians. Order parts for hardware maintenance and repairs. Engage in special projects and continuous improvement initiatives. What You Bring to the Team Education & Certifications Bachelor’s degree in computer science, IT, or related field OR 4 years of equivalent experience. A+ Certification required. Experience & Skills Intermediate knowledge of hardware and software troubleshooting. Familiarity with Microsoft O365 Suite and SharePoint. Strong written and oral communication skills. Detail-oriented, customer service focused, and able to prioritize tasks effectively. Ability to work collaboratively in a team environment. Other Requirements Valid driver’s license and acceptable driving record. Background check required prior to hire. Why This Role Rocks As a Desktop Support Analyst I, you won’t just fix problems—you’ll be the backbone of our IT support, ensuring smooth operations and empowering users to succeed. You’ll work with passionate people, learn new skills, and help shape the future of tech services at DYOPATH. Ready to Elevate IT Experiences? If you’re excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture, DYOPATH wants you! Apply now to become our next Desktop Support Analyst I Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Requirements

Bachelor’s degree in computer science, IT, or related field OR 4 years of equivalent experience.
A+ Certification required.
Intermediate knowledge of hardware and software troubleshooting.
Familiarity with Microsoft O365 Suite and SharePoint.
Strong written and oral communication skills.
Detail-oriented, customer service focused, and able to prioritize tasks effectively.
Ability to work collaboratively in a team environment.
Valid driver’s license and acceptable driving record.
Background check required prior to hire.

Responsibilities

Provide technical support for desktops, laptops, printers, scanners, and peripherals.
Troubleshoot hardware and software issues via phone, chat, or in person.
Install, deploy, and maintain company systems and applications.
Track and resolve incidents using internal ticketing systems while meeting SLAs.
Perform updates: Microsoft security patches, antivirus signatures, and other software updates.
Document processes and create knowledge base articles for self-service.
Act as a liaison with third-party vendors and technicians.
Order parts for hardware maintenance and repairs.
Engage in special projects and continuous improvement initiatives.