Desktop Refresh Technician

TEKsystems • Minneapolis, MN

7d • $18 - $23 • Onsite

About The Position

Unbox, deploy and connect new equipment including pcs, monitors and printer replacements.
Daily/weekly task list that will provide details for which machines/users are being refreshed. Techs will need to make contact with the user to schedule the refresh -need to be assertive to follow up and drive the process with the user in a customer friendly manner and see things through. Can lean on the site coordinator if needed. Success will include looking at the location and maximizing your time to refresh multiple users. Need someone with initiative to understand how to create efficiencies in the process vs. one at a time across locations. Everything is documented but they have to follow it to a tee. for example, there is a halt during the installing and rather than realize they need someone else to get involved, they may just forge on and it will result in issues for the user. Techs that have not been successful do not communicate to the user and leave it up to them to call the service desk - this is an example of poor customer service.

Requirements

• hardware deployment
• deployment
• technical support
• customer service oriented

Responsibilities

• Unboxing, deploying, and connecting new equipment (PCs, monitors, printers)
• Following daily/weekly task lists for machine/user refreshes
• Contacting users to schedule refreshes
• Following up with users to drive the refresh process
• Maximizing time to refresh multiple users
• Creating efficiencies in the refresh process
• Following documentation precisely
• Communicating effectively with users

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees