Desktop Engineer
About The Position
NBBJ is currently seeking a Desktop Engineer to join the Los Angeles office. The Desktop Engineer will support the configuration, deployment, and operational health of endpoint devices across NBBJ’s global environment. This role focuses on packaging and distributing applications, drivers, and firmware; executing patching and compliance workflows; and ensuring devices meet readiness and operational standards defined by the Sr. Endpoint Engineer. The Desktop Engineer works directly with endpoint management tools such as Intune, JAMF, SCCM, and related cloud-based services to deliver secure, reliable, and friction-free experiences to end users.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience
- 3+ years in EUC, packaging, or lifecycle management
- Certifications: MD-102, SC-200, SC-400 or equivalents preferred
- Hands‑on experience with Intune, SCCM, JAMF, or similar endpoint management platforms
- Familiarity with GPO, update rings, compliance policies, certificate/Wi‑Fi profiles, and Autopilot/OOBE flows
- Strong troubleshooting skills in Windows client OS, applications, drivers, and update mechanisms
- Ability to follow automation workflows and contribute to repeatable deployment processes
- High‑quality communication and documentation skills
Nice To Haves
- Experience in architecture/design firm environments or similarly creative, distributed studio settings.
- Familiarity with MacOS, Microsoft Teams Rooms, VR/AR devices (e.g. Meta 3), and Android‑based hardware used in enterprise environments.
- Exposure to Citrix Virtual Apps/Desktops or hybrid virtual‑and‑physical endpoint models.
- Experience with PowerShell or similar scripting languages
- Strong attention to detail, reliability, and process discipline.
- Change stewardship: meticulous with CAB artifacts, evidence, and communications.
- Collaboration‑focused mindset with willingness to work across teams to support shared outcomes.
Responsibilities
- Package, validate, and maintain applications, drivers, and firmware according to deployment requirements and persona use cases
- Coordinate with the Asset & Licensing Specialist (ALS) to ensure accurate hardware models, licensing alignment, and cohort readiness
- Support initiatives that enhance the end-user experience by delivering reliable, predictable, and low-friction deployments
- Translate Sr. Endpoint Engineer–authored GPO/MDM baselines into deployable workflows
- Execute readiness gate checks, validation, and baseline alignment tests
- Support cloud collaboration platforms by enforcing configuration standards
- Support Autopilot/OOBE flows, update ring execution, and device health connectors
- Assist in packaging CAB requests and supporting baseline controls
- Partner with Collaboration, UX, and Security teams on integrations
- Partnering with Collaboration, UX, and Security teams to design cohesive, user‑centered experiences across devices, applications, and services
- Troubleshoot packaging, deployment, install, driver/firmware, or compliance defects
- Participate in RCA activities with Sr. Endpoint Engineer
- Document fixes, publish runbooks, and brief support teams
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
