Desktop Engineer

Map Ssg • New York City, NY

10d • $140,000 - $160,000 • Onsite

About The Position

The Modern Workplace Engineer is responsible for the deployment, configuration, and monitoring of all installed applications on Firm-managed physical desktops, laptops, and virtual platforms leveraging best-practice release processes.

Requirements

• Management tools such as Microsoft InTune, Microsoft Endpoint Configuration Manager (MECM) and Ivanti Environment Manager
• Application Management in virtual environments including Azure Virtual Desktop, Citrix Virtual Apps and Desktops
• Application packaging tools such as AdminStudio or Advanced Installer
• Group Policy, Active Directory, Entra and conditional access policies
• Scripting languages like PowerShell and VBS
• Desktop and application monitoring tools
• Experience with Legal applications and Lenovo hardware
• Responsibility, honesty, reliability, initiative, attention to detail, determination, a desire to learn, ownership of and pride in one's work
• Community engagement in peer groups and a drive to stay current with the latest trends and technology
• Interpersonal skills necessary to interact and work productively as part of the Information Systems team, delivering high-quality services to the Firm and our clients
• Ability to meet deadlines and effectively complete operational and project-based assignments
• Ability to communicate effectively, in person and in writing, with Firm personnel at all levels and outside parties, as necessary
• Ability to work independently
• Bachelor's degree, preferably with strong academic record.
• Minimum 3 years of experience in Desktop Engineering role
• On site during normal working hours and available as necessary before or after normal working hours to work at the Firm, over the telephone, or at off-site meetings, in order to meet the demands of the job and the needs of the Firm
• Expected to carry a work phone and respond when necessary

Nice To Haves

• Beyond Trust Privilege Management, Nerdio Manager for Enterprise, Ivanti Environment Manager
• Previous experience in a law firm or professional services environment is desirable
• Professional certifications a plus

Responsibilities

• Responsible for the creation, update, and management of both physical and virtual desktop/laptop images
• Responsible for the deployment and configuration of all non-web applications to Firm-managed physical desktops and laptops, virtual desktops and XenApp servers
• Responsible for escalations to third-level support including shared support of an on-call rotation schedule
• Responsible for determining success of deployments and reporting on installations
• Responsible for deployment-related problem identification and remediation
• Responsible for the management of O/S and application patch deployments
• Responsible for maintaining and improving documentation around desktop management
• Responsible for the support of desktop management and monitoring tools in order to: Identify and troubleshoot systemic issues Capture trending health information Gather analytics around end-user applications
• Responsible for knowledge transfer to the User Support teams to assist them in managing the physical desktop, laptop, and virtual environments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level