Desktop Engineer L1
About The Position
As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site/remote/by phone). Support the installation, configuration and administration of client hardware and software and operating systems Provide support for activities that can be planned, such as network configuration, updates, and rollouts Support users with the installation and configuration of smartphones System documentation / FAQ and Knowledge Base Registration of service requests Documentation of inquiries and faults in a ticket system User management Patch management (MS operating systems, antivirus, etc.) Basic Microsoft server activities complete your profile
Requirements
- Skills include Zebra printer support, windows support etc.
Responsibilities
- 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
- Support the installation, configuration and administration of client hardware and software and operating systems
- Provide support for activities that can be planned, such as network configuration, updates, and rollouts
- Support users with the installation and configuration of smartphones
- System documentation / FAQ and Knowledge Base
- Registration of service requests
- Documentation of inquiries and faults in a ticket system
- User management
- Patch management (MS operating systems, antivirus, etc.)
- Basic Microsoft server activities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
