Desktop Engineer II

Western Governors University•Salt Lake City, UT

45d

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 405 Pay Range: $87,200.00 - $130,800.00 Job Description Job Profile Summary Architect, configure, and manage WGU's enterprise endpoint systems and infrastructure, primarily utilizing the MDM capabilities provided by Microsoft Intune and JAMF. Oversee Autopilot provisioning, configuration, and deployment profiles. Administer remote monitoring and management of end-user devices via ControlUp. Lead patching and upgrade strategies for Windows, macOS, and third-party apps using Intune, JAMF, ControlUp, and Alectrona. Manage application lifecycle, packaging, and deployment via Company Portal and Self-Service. Maintain support documentation and contribute to Azure Virtual Desktop infrastructure using Nerdio. Develop automation and remediation scripts using PowerShell, Zsh, and Bash. Collaborate with Service Desk, Site Support, and Security teams to resolve issues, enhance security baselines and resolve security vulnerabilities. Act as a team leader, driving cross-functional initiatives and serving as a key resource across the organization. Job Description -Designs, implements, and manages enterprise desktop and AVD architecture utilizing Intune and JAMF. -Plans, implements, and manages Autopilot provisioning and software deployment through Company Portal and Self-Service. -Plan and coordinate OS and 3rd party application patching and upgrade lifecycle with Intune, JAMF, ControlUp, and Alectrona. -Performs application packaging and lifecycle management for core business applications. -Develops and maintains support documentation. -Participates in developing, managing, and improving Azure Virtual Desktop infrastructure utilizing Nerdio. -Works without supervision and acts as a leader within the team. -Write and deploy scripts as needed to close vulnerabilities, proactively remediate potential problem issues, and automate workflows. -Manage and secure applications used on personal phones by utilizing Mobile Application Management. -Works with and leads cross-functional teams to support projects and goals of the organization. -Serves as a go-to person and is well networked within the organization. Researches, develops, and deploys new technology and capabilities that benefit and support University goals. -Performs other job-related duties as assigned.

Requirements

Advanced knowledge of endpoint systems administration and management via MDM and RMM tools.
Understanding of endpoint administration concepts such as MAM, DLP, configuration profiles, and security baselines such as NIST or CIS.
Ability to create and deploy scripts to automate endpoint management and resolve security vulnerabilities at scale.
Working knowledge of core Azure cloud concepts, including but not limited to Entra ID, compute, storage, and networking.
Knowledge and understanding of Networking concepts and protocols.
Detail-oriented with the ability to organize and coordinate.
Outstanding written and oral communication skills.
Ability to prepare and conduct management briefs with senior leaders and stakeholders.
Great interpersonal and teamwork skills with the ability to collaborate with others.
Ability to dissect complex issues and provide simple solutions based on findings.
Ability to work with sensitive and confidential information with integrity and discretion.
Ability to work independently and use initiative.
Desire to stay current on technology, while exercising appropriate caution and diligence in implementation.
Bachelor's Degree in Computer Science, Management Information Systems, or a related field
5 years of experience performing desktop support and Windows/Mac administration
5 years of experience performing desktop architecture work
Current certification for relevant technologies used within the Desktop Architecture team
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Nice To Haves

ITIL Certifications
Microsoft Certifications

Responsibilities

Designs, implements, and manages enterprise desktop and AVD architecture utilizing Intune and JAMF.
Plans, implements, and manages Autopilot provisioning and software deployment through Company Portal and Self-Service.
Plan and coordinate OS and 3rd party application patching and upgrade lifecycle with Intune, JAMF, ControlUp, and Alectrona.
Performs application packaging and lifecycle management for core business applications.
Develops and maintains support documentation.
Participates in developing, managing, and improving Azure Virtual Desktop infrastructure utilizing Nerdio.
Works without supervision and acts as a leader within the team.
Write and deploy scripts as needed to close vulnerabilities, proactively remediate potential problem issues, and automate workflows.
Manage and secure applications used on personal phones by utilizing Mobile Application Management.
Works with and leads cross-functional teams to support projects and goals of the organization.
Serves as a go-to person and is well networked within the organization.
Researches, develops, and deploys new technology and capabilities that benefit and support University goals.
Performs other job-related duties as assigned.