Desktop Engineer II

Advisor Group•Scottsdale, AZ

12d•$70,000 - $80,000•Hybrid

About The Position

This position will be responsible for maintaining the current toolset defined for each workstation within the organization as well as deployment, issuing and management of hardware, operation systems and software to all enterprise workstations. Assist staff with the installation, configuration and ongoing usability of desktop/laptop computers, peripheral equipment and software. Work on Desktop Infrastructure projects, implementing new tools, and technologies.

Requirements

Three to five years prior experience in a computer support role, supporting both in office and remote users.
Prior experience in diagnosing and resolving complex issues related to the Windows platform and its applications.
Previous experience troubleshooting network connectivity and VPN issues.
Previous experience with imaging systems utilizing Microsoft Endpoint Configuration Manager (MECM).
Previous experience with client security tools such as BitLocker Drive Encryption or comparable product.
In depth knowledge and experience of Windows Active Directory (Computer accounts, Users and Groups)
Superior customer facing skills, ability to provide support to executive leaders within the organization.
Strong interpersonal, verbal, written and listening communication skills.
Demonstrated organizational, planning and time management skills.
Ability to foster strong working relationships within the team but also across the organization.
Demonstrate ability to share knowledge with fellow team members.
Capable of resolving issues, documenting solutions, sharing them with team members, and, when possible, addressing the root cause to prevent recurrence.
In depth knowledge and experience in a Windows environment, and the use of MS Office software such as Word, Excel, Outlook.
Proficient in the use of trouble ticket applications such as Service Now.
Proficient in the use of multiple forms of communication (e.g. phone, email, and Instant Messaging) to achieve objectives of the position.
Ability to support software deployments and rollouts.
Ability to interact with hardware vendors for break/fix issues.
Innovative and resourceful approach to problem solving.
Ability to follow company standards and procedures as mandated by Osaic.
Ability to follow sanitization and disposal procedures.
Ability to rapidly learn new software applications and hardware.
Ability to prioritize multiple tasks successfully without losing composure and compromising productivity.
Able to work both independently as well as collaboratively.
Able to maintain a professional demeanor and to interact with all levels within the organization.
Able to lift and carry 50 lbs
Able to travel up to 10% of the time.
Associates degree in IT/IS-related area of study from a two-year college or technical school or three-year related experience preferred, or an equivalent combination of education and experience.
High School Diploma or equivalent (GED) required.

Nice To Haves

Compti A+
ITIL Foundation certificate
Scripting and PowerShell experience

Responsibilities

Responsible for activities related to major rollouts and releases, including deployment planning, communication, problem tracking, and resolution.
Assist teammates with laptop imaging, desk setups, and hardware support.
Software support – Configure, reload, update and troubleshoot all company-approved software.
Properly document all actions in an ITSM issue tracking system to ensure timely follow-up and resolution.