Desktop and System Support Technician, Intermediate

Linamar Corporation • Albion, IN

24d

About The Position

Under general direction, monitor and respond to complex technological control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provide primary interface with vendor support service groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Require extensive knowledge of PC/LAN communications hardware and software in a multi-protocol environment, and network management software.

Requirements

• Ability to read, write, speak and understand English fluently.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Strong communication and interpersonal skills.
• Ability to meet or exceed the company’s attendance standards.
• Ability to understand and follow directions given.
• Ability to work with minimal supervision.
• Read and understand policy and procedures manuals. Read equipment and software manuals, help files and technical bulletins. Read sections of software manuals to learn about advanced procedures and improvements to upgraded versions.
• Ability to discuss technical matters with co-workers, colleagues and suppliers. Discuss challenging software operations with co-workers and help develop instructions for users. Inform and advise computer users with malfunctioning computer hardware and software. Teach, supervise and assist workers in their work units.
• Prepare, monitor and adjust work schedules and analyze data on user support services provided.
• Evaluate information technology needs and users' software needs. Review experience with a number of relevant software applications and make recommendations.
• Perform majority of tasks independently and coordinate efforts with supervisors and co-workers to complete challenging repairs, assess the performance of work units and exchange information about new hardware and software.
• ITIL and ITSM knowledge is preferred. Experience with the following is required:
• Current version of Windows Desktop OS Server Administration, maintenance and monitoring including all components such as DNS, DHCP, Group Policy, File and System Security, Windows Hyper-V Virtualization technologies.
• Current version of Microsoft Office.
• Current version of Desktop and Notebook hardware (preferably Dell).
• Current version of Networking basics.
• Anti-Virus Administration.
• MS SCCM 2012 and SCOM 2012 Administration.
• SAN/NAS Administration.
• Possess drive and motivation to continuously learn new and update technical knowledge. Learn by reading solution logs, help files, manuals, newsletters and trade publications, and through trial and error. Discuss computer malfunctions with co-workers and software suppliers.
• Excellent break/fix troubleshooting skills.

Nice To Haves

• A current MCP or MCITP: Desktop Support Technician would be an asset.
• Current Microsoft MCSA/MCSE preferred.
• Comp TIA Network + or A + preferred.
• Degree or diploma in Computer Science from a recognized university or college is preferred.

Responsibilities

• Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA.
• Troubleshoot and solve office desktop problems.
• Act as the “face of IT” at his/her facilities and route issues or work with other members of the IT team as necessary to resolve any issues.
• Inform local IT Network Administrator of any issue that requires their involvement such as non-standards purchase and new enterprise system requests.
• Purchase software and hardware for his/her facilities according to standards and IT purchasing procedures.
• Ensure licensed software is used in the facility and the information is maintained in the licensing database.
• Setup and install all network attached equipment at their facilities.
• Maintain software and hardware on desktops at the facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.
• Maintain an up-to-date Hardware and Software inventory for his/her facilities utilizing the methods prescribed by Corporate IT Management (e.g. inventorying software, spreadsheets etc.).
• Support unique systems at his\her facility\facilities such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other unique software or hardware.
• Administer local phone system (including paging, voice mail, moves-adds-changes) at his/her facility.
• Prepare, monitor and adjust work schedules and analyze data on user support services provided.
• Provide 2nd tier support to existing applications.
• Transfer existing applications to new technologies.
• Conduct system tests; Work with the quality, engineering and production department users to test the application, develop documentation on how to deploy the application, training of support staff on the application.
• Research new concepts as required to develop innovative solutions to business problems. Use complementary resources when possible.
• Attend meetings with project managers and department heads to collect information to clarify project specifications, make recommendations and reach agreement in defining system needs.
• Other duties as assigned.

Benefits

• Competitive Compensation
• Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
• 401k Program
• Opportunities for career advancement.
• Sustainability Counsel
• Community based outreach supporting both local and global initiatives and charities.
• Discounts for local vendors and events, including auto supplier discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed