Desktop support-Windows operating system

NTT DATA • Thousand Oaks, CA

3d • $29 - $31 • Onsite

About The Position

This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution.
Position Overview:
• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks.
printers.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Update and resolve tickets in a timely manner to achieve Service Levels.

Requirements

• 3+ years relevant experience including strong knowledge of Windows operating system environment

Nice To Haves

• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Mac experience preferred
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodation.

Responsibilities

• Provide onsite support for end users
• Own issues through resolution
• Troubleshooting
• Parts replacement
• Systems upgrades
• Deployment and repair on desktops / notebooks and printers
• Respond to calls after normal business hours per leader instructions
• Identify potential issues that could adversely impact end user experience and takes corrective action
• Update and resolve tickets in a timely manner to achieve Service Levels

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees