Desktop and Mobility Support Analyst II
About The Position
This Desktop and Mobility Support Analyst II role offers a unique opportunity to take full ownership of IT support within a fast-paced, highly visible office environment. You’ll serve as the go-to technical resource, managing everything from hands-on break/fix support and Tier 1-3 troubleshooting to device deployment, imaging, and lifecycle management using tools like Intune, Active Directory, and ITSM platforms such as ServiceNow. The role combines both Windows endpoint and iOS device support, giving you broad exposure across modern enterprise technologies, including Azure and Microsoft 365. What sets this position apart is the autonomy! You will operate independently, building strong relationships with end users while ensuring critical systems stay up and running. It’s an ideal fit for someone who thrives in a self-directed environment, enjoys solving complex problems, and wants to make a direct, tangible impact on daily operations.
Requirements
- Strong experience in Windows laptop/desktop support, including advanced troubleshooting of hardware, software, system configuration, and security issues in an enterprise environment.
- Proven experience providing Tier 1–3 desktop support in an enterprise environment, including hands-on troubleshooting, break/fix support, and resolving hardware and software issues.
- Experience managing the full endpoint lifecycle, including provisioning, imaging, patching, configuration management, and asset decommissioning, and using tools like Intune and Active Directory.
- Proficiency with mobile device management (MDM) tools and iOS administration, along with the ability to ensure device security and compliance.
- Proven ability to troubleshoot complex technical issues, with strong communication, documentation, and collaboration skills.
- Experience working within ITSM platforms (e.g., ServiceNow) to manage and resolve tickets while maintaining high service standards and responsiveness.
- Ability to successfully manage tasks independently in a high-velocity work environment.
- Participate in a 24x7 on-call rotation.
- 5+ years of experience.
Nice To Haves
- ITIL preferred
- CompTIA A+ preferred
- Microsoft Endpoint/365 Certifications
Responsibilities
- Provide advanced Tier 1-3 support for Windows desktops and laptops, troubleshooting complex hardware and software issues with minimal user disruption.
- Install, upgrade, patch, and maintain Windows systems while managing configurations and enforcing enterprise standards.
- Oversee the full IT asset lifecycle, including provisioning, deployment, inventory management, and decommissioning.
- Administer corporate iOS devices through MDM tools, ensuring proper enrollment, configuration, and security compliance.
- Support application lifecycle activities, maintain documentation, and collaborate cross-functionally to drive process improvements and technical projects.
Benefits
- At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.
- Position is also eligible for an annual bonus if individual performance and company objectives are met.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
