Desktop and End User Support Technician

Core4ce Careers • Beavercreek, OH

21d

About The Position

The IT Desktop Support Technician will provide front line support for day-to-day information technology (IT) operations, which may include providing hardware and software support in person and remotely, provisioning and shipping hardware, installation setups, backups/restores and other system maintenance. The Desktop Support Technician will also be responsible for assisting with documentation, implementing solutions, as well as tracking hardware and software inventory. Along with day-to-day responsibilities, there may be special projects and the opportunity to learn other skills and technologies.

Requirements

• A minimum of 2 years of professional experience in information technology or a directly related field or a degree from an accredited university.
• Ability to obtain a secret security clearance.
• Experience providing IT support to users via phone, email, and/or in person.
• Experience supporting enterprise hardware, software, and peripherals, specifically Microsoft 365 products.
• Understanding of Microsoft Windows 11, basic networking concepts, PC hardware and software.
• Must be able to work in a dynamic team environment.
• Ability to analyze and research problems of a basic nature and make recommendations as to their solution
• Able to lift at least 30 pounds.

Nice To Haves

• Bachelor's degree from an accredited university.
• One or more IT certifications such as A+, Security+, Network+, ITIL, etc.

Responsibilities

• Provide IT support to end users both in person and remotely
• Provision and ship computer hardware
• Create and manage user accounts in Microsoft 365
• Help desk ticket creation and resolution
• Perform Hardware maintenance and software support
• Assist with other IT needs as directed

Benefits

• 401(k) with 100% company match on the first 6% deferred, with immediate vesting
• Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce
• Unlimited access to training and certifications, with no pre-set cap on eligible professional development
• Tuition assistance for job-related degrees and courses
• Paid parental leave, PTO that grows with tenure, and generous holiday schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level