Desktop Analyst, On Site
About The Position
Desktop Analyst – Full Time, On Site Ocean Beach Health Build a career where your work truly matters. Ocean Beach Health is seeking a full-time Desktop Analyst to provide hands-on technical support across our hospital and medical clinics. This is an excellent opportunity for someone who enjoys problem-solving, supporting people, and being part of a close-knit, mission-driven healthcare organization. Unlike large corporate systems, we take the time to invest in our people. You'll work alongside a collaborative IT team in an environment where your contributions are visible, valued, and impactful. Why You'll Love Working Here Family-feel culture with collaborative mentorship Meaningful work that directly supports patient care Opportunity to grow your skills in a healthcare environment Live and work on the beautiful Long Beach Peninsula on the Washington Coast Benefits That Support You Medical, dental, and vision insurance 5 weeks of PTO in your first year 9 paid holidays 8 paid volunteer hours annually Short-term disability coverage Retirement plan with 5% employer match after one year Employee Assistance Program (EAP) And more What You'll Do Provide front-line technical support for desktops, laptops, printers, phones, and peripheral devices Respond to and resolve help desk tickets efficiently and professionally Install, configure, maintain, and troubleshoot hardware and software Support user access, password resets, software installs, and routine IT needs Perform system updates, patches, and equipment upgrades Maintain IT asset inventory and assist with lifecycle management Collaborate with network and systems teams on escalated issues and IT projects Ensure compliance with HIPAA, data security standards, and IT policies What We're Looking For Associate degree in IT, Computer Science, or a related field (or equivalent experience) 1–3 years of desktop or technical support experience Proficiency with Windows OS, Microsoft 365, and common software platforms Strong troubleshooting, customer service, and communication skills Ability to work independently and manage multiple priorities in a fast-paced environment Preferred Qualifications Experience in a hospital or clinical setting Familiarity with Epic EHR and HIPAA requirements IT certifications (CompTIA A+, Network+, or similar) Interested? For more information, please contact HR at [email protected] . All final candidates must successfully complete a background check and pre-employment drug screening, including THC testing. Ocean Beach Health is an Equal Employment Opportunity employer.
Requirements
- Associate degree in IT, Computer Science, or a related field (or equivalent experience)
- 1–3 years of desktop or technical support experience
- Proficiency with Windows OS, Microsoft 365, and common software platforms
- Strong troubleshooting, customer service, and communication skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
Nice To Haves
- Experience in a hospital or clinical setting
- Familiarity with Epic EHR and HIPAA requirements
- IT certifications (CompTIA A+, Network+, or similar)
Responsibilities
- Provide front-line technical support for desktops, laptops, printers, phones, and peripheral devices
- Respond to and resolve help desk tickets efficiently and professionally
- Install, configure, maintain, and troubleshoot hardware and software
- Support user access, password resets, software installs, and routine IT needs
- Perform system updates, patches, and equipment upgrades
- Maintain IT asset inventory and assist with lifecycle management
- Collaborate with network and systems teams on escalated issues and IT projects
- Ensure compliance with HIPAA, data security standards, and IT policies
Benefits
- Medical, dental, and vision insurance
- 5 weeks of PTO in your first year
- 9 paid holidays
- 8 paid volunteer hours annually
- Short-term disability coverage
- Retirement plan with 5% employer match after one year
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
