Desktop Administrator

SRS Distribution Inc.•Mckinney, TX

34d•Onsite

About The Position

We are currently seeking a skilled and detail-oriented Desktop Administrator to join our team. As a Desktop Administrator, you will play a pivotal role in steering the strategic direction of desktop support operations, ensuring the seamless functionality and advancement of desktop systems within our organization. Leveraging your extensive experience, you will provide expert-level leadership in troubleshooting, system configuration, and project management. Beyond desktop support, you will act as a key influencer in the implementation of advanced collaboration technologies, audio-visual systems, and automation initiatives. Your responsibilities extend to overseeing budgets, contributing to strategic planning, and serving as the Subject Matter Expert for all technologies and processes.

Responsibilities

Provide operational direction in resolving complex desktop-related issues and mentor junior team members.
Oversee the installation, configuration, and upgrade of desktop software and hardware components.
Own the end-to-end processes of fulfilment and onboarding for Acquisitions, Greenfields, and the New Hire Experience.
Lead efforts to identify and address trends or recurring technical issues.
Provide expert-level troubleshooting for complex desktop hardware and software issues.
Manage the deployment and imaging of advanced computer systems.
Ensure seamless compatibility and integration of advanced desktop systems with network infrastructure.
Execute standards for the deployment of hardware and software.
Drive strategic communication with clients, stakeholders, vendors, and team members to ensure project awareness and progression.
Facilitate high-level meetings with customers to discuss project details and requirements.
Play a key role in developing comprehensive plans for departmental operations, integrating industry trends.
Lead the definition of project scope and requirements, identifying advanced improvement opportunities.
Contribute significantly to developing engineering proposals, ensuring accuracy and alignment with strategic goals.
Champion and lead advanced data analysis and automation initiatives to enhance efficiency and accuracy.
Implement and guide the development of advanced macros, scripts, generative AI, and workflows for data processing and reporting.
Take a leadership role in preparing and reviewing the budget, aligning it with the company's strategic goals.
Lead the creation and maintenance of documentation for advanced technical support policies, procedures, and practices.
Lead and participate in after-hours on-call rotation, serving as a key escalation point.
Provide advanced training and guidance to teammates.
Lead advanced data protection and endpoint security programs.
Ensure functionality of data backup platforms and lead remediation efforts for vulnerabilities.
Demonstrate advanced leadership in working independently and within cross-functional collaborative settings.
Take a proactive leadership role in leading team projects and travel as needed.
Spearhead the management of technologies operating on enterprise hardware and software platforms throughout the company.
Serve as the Subject Matter Expert (SME) for all tools, supported technologies and processes, providing a mentoring role and contributing to a robust knowledge base.
Lead technical discussions required to support Enterprise Infrastructure Collaboration Tool design needs.
Plan the design, installation, and implementation of various collaboration tools and provide training and mentoring to team members and customers.
Drive enhancement and continuous improvement of collaboration services and conduct proofs-of-concept to test new technologies.
Provide support for audio-visual, multi-media technology, and video conferencing environments.