Desktop Administrator

LocateSmarter•Clarksville, TN

1d•$47,000 - $50,000

About The Position

CBE Companies, a global provider of contact center services, has an immediate need for a Desktop Administrator for the Clarksville, TN office and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you? With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years—and we’re still going strong because we offer employees: Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks! Ongoing training & support! Career culture with many opportunities for advancement! Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN! Invest in your future with a company that will invest in YOU! The Desktop Administrator will provide outstanding customer service as part of the first response technical support team for users of CBE systems participating in relevant Tier 2 support. This role will work with Operational and Support departments to understand current application challenges, research methods to improve their experience and determining best possible solutions for their use. The Desktop Administrator will ensure hardware in the CBE environment is up to date and effectively meeting the needs of the business and compliance standards. This role will assist with prioritizing and organizing support requests. Escalate issues to Tier 3 support as required to facilitate timely resolution to issues.

Requirements

Minimum of 1 year of experience in windows desktop administration or related experience and/or training; or equivalent combination of education and experience.
Must be able to obtain government clearance after hire.
US Citizenship is required by the US government in order to obtain government clearance.
Associate's degree or Bachelor’s degree (B.A./B.S.) in Computer Science, Management Information Systems (MIS), or Computer Information Systems (CIS).
Experience providing customer focused user support.

Nice To Haves

Industry standard certifications (CompTIA Network+, Security+, Server+, Sharepoint, etc.)
Experience with Microsoft Endpoint Manager (SCCM/InTune), VMware VDI Technology (vSphere, Horizon, ESXi, etc.) and other Microsoft administrative systems (Active Directory, Azure AD, etc.)

Responsibilities

Possess excellent critical thinking and technical troubleshooting skills.
Possess excellent verbal and written communication and attention to detail.
Displays a positive, professional character in the work environment.
Must be able to manage change effectively and productively in a fast-paced environment.
Provide Tier 2 technical support to troubleshoot and resolve desktop & hardware related issues.
Responsible for hardware set up, installation, and maintenance including desktop applications, phones, printers, and associated equipment.
Responsible for maintaining accurate hardware and software inventory records.
Responsible for ensuring Standard Operation Procedures (SOP) and documentation related to the User Device Team is accurate and current.
Participates in a 24/7 on call rotation to provide Tier 2 technical support.
Participate in other teams, projects and task forces as may be required for the successful operation of Information Technology (IT).
Ability to write clearly and express technical problems and solutions so that the average end user can understand them while at the same time communicate at a technical level with knowledge and understanding so escalated problems are clearly defined.
Excellent listening skills.
Excellent phone skills and etiquette.
Knowledge of a variety of hardware platforms and Operating Systems (OS)/software applications including but not limited to Microsoft OS and Office applications.
Adhere to all company security policies.
The Company reserves the right to change or assign other duties to this position as appropriate.
Must be able to perform the essential job duties of the position.
Reasonable accommodations will be provided to qualified individuals with disabilities.