Desktop Administrator

Red Roof Inn•New Albany, OH

48d

About The Position

Duties and Responsibilities Consulting with users to determine hardware and software needs. Administer Network end user accounts. Create new user accounts. Manage access privileges of end users and maintain appropriate levels of security for various network resources. Develop and implement environment monitoring to ensure compliance with licensing, security, and configuration requirements. Assist with development and implementation of approved standards, policies, processes, and procedures that ensure stable, secure, and cost-effective end user computing environment. Assist with development and implementation of distribution packages to install software for desktop and laptop computers. Have a comprehensive knowledge and understanding of the ticket tracking system and asset inventory system. Conduct testing, troubleshooting and maintain user equipment. Work with vendors on warranty registration and replacements. Assist Network Administrator with Server and Network Management (when applicable). Respond to user's needs in a prompt, courteous, professional manner. Establish and maintain effective professional working relationship with co-workers, and every level of management. Perform other duties as assigned. Qualifications Associates Degree in IT or related experience. Experience with PC and Mac equipment. Prior experience supporting Microsoft Windows-compatible software applications in a networked environment. Strong familiarity with Microsoft Office 365 and other Microsoft desktop applications. Working knowledge and understanding with Microsoft Azure and Intune platforms. Prior experience that involved significant customer and end-user interaction. Analytical and problem-solving skills. Demonstrated aptitude for learning new technologies. Strong interpersonal skills.

Requirements

Associates Degree in IT or related experience.
Experience with PC and Mac equipment.
Prior experience supporting Microsoft Windows-compatible software applications in a networked environment.
Strong familiarity with Microsoft Office 365 and other Microsoft desktop applications.
Working knowledge and understanding with Microsoft Azure and Intune platforms.
Prior experience that involved significant customer and end-user interaction.
Analytical and problem-solving skills.
Demonstrated aptitude for learning new technologies.
Strong interpersonal skills.

Responsibilities

Consulting with users to determine hardware and software needs.
Administer Network end user accounts. Create new user accounts.
Manage access privileges of end users and maintain appropriate levels of security for various network resources.
Develop and implement environment monitoring to ensure compliance with licensing, security, and configuration requirements.
Assist with development and implementation of approved standards, policies, processes, and procedures that ensure stable, secure, and cost-effective end user computing environment.
Assist with development and implementation of distribution packages to install software for desktop and laptop computers.
Have a comprehensive knowledge and understanding of the ticket tracking system and asset inventory system.
Conduct testing, troubleshooting and maintain user equipment.
Work with vendors on warranty registration and replacements.
Assist Network Administrator with Server and Network Management (when applicable).
Respond to user's needs in a prompt, courteous, professional manner.
Establish and maintain effective professional working relationship with co-workers, and every level of management.
Perform other duties as assigned.