Desktop Administrator

Booz Allen Hamilton Inc.•Bremerton, WA

63d•$61,900 - $141,000

About The Position

Your combination of people skills and system administrator knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the Department of Navy? We're looking for a system administrator to serve as a team lead and intermediary between the Computer Support Team and upper management to help articulate assignments, plan work, train or arrange training for personnel, and provide input to the supervisor on performance management and personnel administration functions. As a system administrator on our team, you'll help lead troubleshooting efforts, mentor junior computer support specialists, manage escalated technical problems, improve support processes, and maintain documentation. In this role, you will configure, deploy, and troubleshoot Microsoft desktop operating systems, productivity applications, and defense tools, and work with Microsoft Active Directory account management and permissions. You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning. This is an opportunity to gain experience in computer system support, troubleshooting, and operation. We focus on growing as a team, so we'll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we improve mission-critical systems. Join us. The world can't wait.

Requirements

2+ years of experience organizing, configuring, and troubleshooting IT equipment such as desktops, thin clients, laptops, tablets, printers, copiers, and scanners, installing, upgrading, supporting, and troubleshooting authorized or standard desktop applications such as Windows OS and Microsoft Office, and building and deploying workstations and mobile clients using Windows Deployment Services (WDS), Microsoft Deployment Toolkit (MDT), and Microsoft Configuration Manager (MECM)
2+ years of experience providing second-tier support to Help Desk, including adjustments and fixes for installed software
2+ years of experience customizing desktop hardware to meet user specifications and site standards, including constructing, testing, and installing customized configurations depending on various operating systems and platforms, and assessing network issues, including switches, network encryptors, connectivity, and firmware updates such as replacing network switches and networking devices
2+ years of experience administering Active Directory to create, modify, and delete user accounts, implementing and troubleshooting Group Policy objects to manage user and computer settings, adding, disabling, and removing users, verifying permissions, and adding or removing hardware assets
2+ years of experience maintaining network printers, securing computers, and evaluating and replacing computer components such as memory, hard drive, and optical drives
2+ years of experience performing regular security audits and vulnerability assessments of hardware and software using STIG Manager, ACAS, and Eval STIG, to ensure compliance with DoD Security Technical Implementation Guides (STIGs), vendor hardening guides, or industry standards
Ability to maintain custom images with the latest updates and security policies
Secret clearance
HS diploma or GED
DoD 8570 IAT Level II compliant Certification such as Security+ CE Certification

Nice To Haves

Experience collaborating with government staff, other contractors, and external IT partners to deliver innovative and effective IT solutions to business and mission challenges
Experience creating, escalating, and resolving IT Help Desk tickets using a ticketing application
Experience creating and documenting IT standard operating procedures
Experience supporting web applications, and documenting technical processes or troubleshooting steps
Knowledge of PowerShell or other scripting tools to automate tasks
Ability to learn and apply technical research to solve problems
Ability to collaborate in a team setting
Possession of excellent problem-solving and troubleshooting skills
Possession of excellent verbal and written communication skills, including communicating clearly with teammates and leadership

Responsibilities

Lead troubleshooting efforts
Mentor junior computer support specialists
Manage escalated technical problems
Improve support processes
Maintain documentation
Configure, deploy, and troubleshoot Microsoft desktop operating systems, productivity applications, and defense tools
Work with Microsoft Active Directory account management and permissions
Identify problem areas and opportunities for improvement in a mission-critical network
Turn metrics into information and articulate their meaning