Deskside Technician

Stefanini Group • Dearborn, MI

7d • Onsite

About The Position

Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply now or you may call: [phone]/ email: Manisha Singh ( [email protected] ) for faster processing! Good understanding and knowledge of: Windows 11 MS Office 365 with expertise in Excel, Word, PowerPoint MS Outlook Laptop Support Networking (Networking is all networking, including home setup, mobile wireless and basic commercial.) Mobile device support (The majority of mobile device support would be on the iPhone but familiarity with all forms would be helpful.) Malware removal About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company. #LI-MS3 #LI-ONSITE

Requirements

• High school diploma or equivalent required
• 1-2 year relevant experience
• Good understanding and knowledge of: Windows 11
• MS Office 365 with expertise in Excel, Word, PowerPoint
• MS Outlook
• Laptop Support
• Networking (Networking is all networking, including home setup, mobile wireless and basic commercial.)
• Mobile device support (The majority of mobile device support would be on the iPhone but familiarity with all forms would be helpful.)
• Malware removal
• Must be highly motivated, with a positive "Can-do" attitude
• Must have a hands-on attitude to all aspects of the day to day operation
• Must possess concrete customer service skills

Nice To Haves

• Previous experience in a helpdesk environment is an asset
• Excellent oral and written English skills
• Ability to communicate with all levels of the organization
• Ability to work efficiently under stress
• Must be flexible and willing to adapt quickly due to priority changes
• Ability to work both independently and in a team-oriented environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees