Deskside Technician Intern

Bell Techlogix, Inc. • Indianapolis, IN

7d • Hybrid

About The Position

As a Deskside Technician Intern, you will play an important role in supporting
end users and keeping their technology running smoothly. This is a hands-on
opportunity to troubleshoot issues, work directly with hardware and software,
and build the foundational skills needed for a career in IT support and desktop
services.

You will also have the opportunity to connect with executive leadership,
participate in team events, attend professional development sessions, and take
part in a volunteer opportunity.

Requirements

• Currently pursuing a degree in Information Technology or a related field
• Basic understanding of computer hardware, operating systems, and software applications
• Familiarity with systems such as Windows or macOS
• Understanding of hardware components and peripherals
• Basic knowledge of networking concepts and protocols
• Foundational troubleshooting skills
• Strong problem-solving and technical troubleshooting abilities
• Clear communication and strong customer service skills
• Ability to work independently and manage priorities
• Attention to detail when resolving technical issues
• Willingness to learn and adapt to new technologies
• Must pass a background check and drug screening after an offer is made

Nice To Haves

• Experience in IT support or customer service is a plus

Responsibilities

• Provide technical support and troubleshoot end-user devices such as desktops, laptops, and printers
• Install, configure, and maintain hardware and software systems
• Assist with user account management and access control
• Respond to help desk tickets and resolve issues in a timely manner
• Perform hardware and software upgrades as needed
• Support day-to-day IT operations and user needs
• Take on additional responsibilities as assigned

Benefits

• Hands-on experience supporting real users and real systems
• Exposure to a professional IT environment and best practices
• Opportunities to build technical troubleshooting skills
• Experience working with a team and managing priorities
• Professional development sessions focused on workplace and technical skills
• Networking opportunities across the organization
• Potential for a full-time role after graduation

What This Job Offers

• Career Level: Intern
• Number of Employees: 251-500 employees