Deskside Technician II

Stefanini•Milwaukee, WI

23d•Onsite

About The Position

Who we are : For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Job Description Provide Windows , software , and hardware support , onsite in a corporate environment Stage, provision, and deploy IT machines to end users following best business practices Diagnose, troubleshoot, and implement fixes for a variety of technology Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment Troubleshoot VPN and VDI connectivity Follow appropriate KB articles Manage workload via ticketing software or Non-ticket tracker Prioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groups Inventory management of IT assets including asset auditing Other duties as assigned

Requirements

+1 years corporate deskside support or equivalent experience
Excellent troubleshooting capability
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid driver's license
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule

Nice To Haves

A+ Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Mac/Apple experience, a plus
Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

Responsibilities

Provide Windows , software , and hardware support , onsite in a corporate environment
Stage, provision, and deploy IT machines to end users following best business practices
Diagnose, troubleshoot, and implement fixes for a variety of technology
Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles
Manage workload via ticketing software or Non-ticket tracker
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Other duties as assigned

Benefits

Work with brilliant minds, often within a global capacity
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well

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