Deskside Technician I

Stefanini Group • Davenport, IA

18h

About The Position

We're looking for a detail‑oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you'll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast‑paced depot environment. If you enjoy hands‑on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career.

Requirements

• 1-2+ years of corporate desk‑side, depot, or hardware support experience
• Experience troubleshooting and replacing components on Windows/Apple devices.
• Familiarity with Windows 10 and Windows 11 and Apple environments
• Basic experience with Active Directory (lookups, password resets, device checks)
• Knowledge of Microsoft Office 365, Outlook, and OWA
• Ability to troubleshoot wireless and basic network connectivity issues
• Strong customer service and communication skills

Nice To Haves

• Experience with VPN, basic printer hardware support, and tools such as Symantec Endpoint Protection BitLocker SCCM RDP

Responsibilities

• Asset Management
• Maintain accurate inventory of laptops, desktops, peripherals, and accessories
• Track hardware through receiving, staging, deployment, return, repair, and retirement
• Update asset records in inventory and ticketing systems
• Imaging & Device Preparation
• Perform imaging of client hardware using standardized deployment tools for Windows and Apple devices.
• Configure, test, and validate devices prior to shipment
• Ensure all equipment meets quality and compliance standards
• Shipping & Receiving
• Receive incoming hardware shipments and verify contents
• Package and ship devices to end users or field locations
• Maintain proper documentation, labeling, and tracking
• Technical Support & Break/Fix
• Diagnose and repair basic hardware issues on Windows/Apple Devices.
• Troubleshoot printers and peripheral device failures
• Assist with basic network connectivity and wireless troubleshooting
• Support virus detection and removal using approved tools

Benefits

• Work with brilliant minds, often within a global capacity
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed