Deskside Technician I
About The Position
Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Provide onsite Windows, software, and hardware support, in both Corporate and Manufacturing environments. Support four client locations Stage, provision, and deploy IT machines to end users following defined business practices Install, configure, diagnose, troubleshoot, software for a variety of technologies Configure, troubleshoot, and deploy mobile devices and other audio/visual equipment Follow appropriate KB articles Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets Prioritize and complete work both in a group, and independently, with minimal supervision Communicate technical information to non-technical audiences Inventory management of IT assets to include replacement of aged or broken hardware Resolving escalations from the IT Service Desk and handling client support requests Complete multiple simultaneous projects in a timely manner Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
Requirements
- Minimum 1 year prior experience providing end user support
- Strong Customer Service focus
- Good written, oral, and interpersonal communication skills
- Experience with Windows 11, Office 365, and Office Product Suite
- Willing to support and short-distance travel to multiple client locations
Nice To Haves
- Experience with Bar Code Scanners and Label Printers is a plus
Responsibilities
- Provide onsite Windows, software, and hardware support, in both Corporate and Manufacturing environments.
- Support four client locations
- Stage, provision, and deploy IT machines to end users following defined business practices
- Install, configure, diagnose, troubleshoot, software for a variety of technologies
- Configure, troubleshoot, and deploy mobile devices and other audio/visual equipment
- Follow appropriate KB articles
- Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets
- Prioritize and complete work both in a group, and independently, with minimal supervision
- Communicate technical information to non-technical audiences
- Inventory management of IT assets to include replacement of aged or broken hardware
- Resolving escalations from the IT Service Desk and handling client support requests
- Complete multiple simultaneous projects in a timely manner
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
