Deskside Technician I

Stefanini Group • Auburn Hills, MI

2d • Onsite

About The Position

We are seeking an eager and detail-oriented Entry-Level Deskside Technician to provide onsite IT support in a corporate environment. This position is ideal for an experienced IT technician looking to gain hands-on experience in troubleshooting, managing IT assets, and delivering exceptional customer service. The Deskside Technician will handle hardware and software issues, provision new devices, and ensure seamless operations for end users, contributing directly to the organization"s productivity.

Requirements

• 1 year onsite or 2-3 years of experience in a technical ICT environment
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent problem-solving abilities and attention to detail
• Ability to maintain composure while handling challenging, dynamic, rapid-response support
• Experience with Microsoft Office/ Office 365 suite
• End User Workspace platforms (discovery, asset management, client management); End User Microsoft platforms (Active Directory, Office, SCCM); ITSM Tool Set (Ticket Management Software) preferred
• Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
• Physical presence in either Client or Stefanini location during shift
• Maintain neat and professional work area and appearance in compliance with site policies
• Demonstrate a high level of professionalism and strong personal interaction skills
• High School Diploma or equivalent
• Maintain valid driver"s license
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

Responsibilities

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Troubleshoot VPN and VDI connectivity
• Software, patches and updates installation using corporate distribution tools
• Follow appropriate KB articles and Best Business Practices
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

Benefits

• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED