Deskside Technician I

Pomeroy • Leesburg, VA

2d • Onsite

About The Position

The
Deskside Technician I, is an Entry-Level Deskside Support role (Level
2 Support) for a direct client. Bringing opportunities for advancement and
experience in a Deskside Support environment. This role’s location is specific
to the location in the Job Listing.

Requirements

• Basic computer skills required
• In progress or have acquired the CompTIA A+
• Demonstrates excellent verbal communication and writing skills.
• Demonstrates good customer service skills and motivation.
• Must be responsible and dependable.
• Must have reliable transportation.
• Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
• Ability to work well with various people from staff to high-level administrators.
• Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
• Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
• Must possess exceptional written and verbal communication skills (in English).
• Ability to quickly learn and acquire expertise in client's custom applications.
• Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
• Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
• Team player who is invested in and strives to maximize team/department performance.

Nice To Haves

• Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.

Responsibilities

• Identifies, researches, and resolves technical problems.
• Responds to help desk tickets and escalations
• Required to meet the monthly metric standards required by your Manager, contract, or client.
• Required to meet the monthly metric standard of 0 tickets breached SLA/OLA for incident requests
• First contact for walk in support on site to end users
• Assist with AV Support for Conference rooms as necessary
• Provide Smart hands assistance to Level 3 support teams as necessary.
• Assist with asset disposition
• Organize, track, and update Assets accordingly (Asset Management)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees