Deskside Representative I

Ensemble Health Partners•Cincinnati, OH

7d•$20 - $27•Onsite

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: The Representative I, Desk Side is responsible for providing timely, effective and customer-focused IT issue resolution for remote and local team members in accordance with IT support standards, procedures, and policies. The Representative will support the management of IT end-users’ assets and provide input into the IT helpdesk process and system improvements. Routine functions include imaging of computer systems for new users, maintaining and troubleshooting connectivity issues with shared networks, troubleshooting software and internal equipment. Interacts daily with IT resources from other teams Work effectively within a team environment to provide support to our users in a timely manner and with a positive customer service attitude. The ability to identify problems, link them to underlying issues and symptoms in order to determine a solution. Possesses ability to identify what issues should be escalated and what can be resolved personally. Customer Focused: Ability to anticipate users’ needs and remove barriers that hinder providing excellent service. Engages appropriate internal stakeholders as needed to resolve issues outside of individual scope of responsibility. Work closely with the IT team to communicate any challenges encountered along and provide recommendations for resolution. Perform escalations when necessary to vendors or internal departments and works with the other parties to resolve the issue to the satisfaction of the end user. Organized and dedicated, ability to work quickly following a process. Troubleshooting a variety of issues including but not limited to hardware, printing, scanning and software issues. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Requirements

Ensemble Required License / Certification (can be obtained in the role) Comp TIA A+ or equivalent
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Nice To Haves

1 to 3 years of professionally related experience
Associates Degree or Equivalent Experience
Willing to go ON-SITE 5 days a week, Monday- Friday 8-4:30pm

Responsibilities

Providing timely, effective and customer-focused IT issue resolution for remote and local team members in accordance with IT support standards, procedures, and policies.
Support the management of IT end-users’ assets and provide input into the IT helpdesk process and system improvements.
Imaging of computer systems for new users
Maintaining and troubleshooting connectivity issues with shared networks
Troubleshooting software and internal equipment.
Interacts daily with IT resources from other teams
Work effectively within a team environment to provide support to our users in a timely manner and with a positive customer service attitude.
Identify problems, link them to underlying issues and symptoms in order to determine a solution.
Identify what issues should be escalated and what can be resolved personally.
Anticipate users’ needs and remove barriers that hinder providing excellent service.
Engages appropriate internal stakeholders as needed to resolve issues outside of individual scope of responsibility.
Work closely with the IT team to communicate any challenges encountered along and provide recommendations for resolution.
Perform escalations when necessary to vendors or internal departments and works with the other parties to resolve the issue to the satisfaction of the end user.
Organized and dedicated, ability to work quickly following a process.
Troubleshooting a variety of issues including but not limited to hardware, printing, scanning and software issues.

Benefits

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

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