Deskside Support Technician
About The Position
The foundational purpose of AGi is to provide quality high-tech information technology services, employ experienced technical personnel, and satisfy all customer requirements on time at a competitive price. We believe that people are our most valued resource, both clients and employees. We understand the necessity of matching just the right person and the right technological solution to job requirements and work environment. We specialize in integration design and information management systems, as well as the placement of highly skilled and motivated personnel. Job Title: Deskside Support Technician (Tier 2/3) Overview: We are seeking an experienced Deskside Support Technician to provide on-site technical support within a federal environment.
Requirements
- 7+ years of IT support experience (deskside / helpdesk / end-user support)
- Experience supporting federal government environments
- Hands-on experience with Azure Active Directory (Azure AD)
- Strong experience with computer imaging and re-imaging (SCCM, Intune, or similar tools)
- Experience supporting Windows 11 environments
- Strong troubleshooting and customer service skills
- Ability to work fully on-site
Responsibilities
- Provide Tier 2/3 deskside support for hardware, software, and network-related issues
- Perform computer imaging, re-imaging, and deployment (laptops/desktops)
- Troubleshoot Windows 11 operating systems and enterprise applications
- Manage user accounts and permissions within Azure AD
- Support onboarding/offboarding activities (account setup, device provisioning)
- Document tickets, resolutions, and recurring issues within ticketing systems
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
