Deskside Support Technician

Martin Concrete • Kennesaw, GA

5d • Onsite

About The Position

At Martin Concrete Construction, we’re not just building structures—we’re building careers. As a leader in the concrete construction industry, we pride ourselves on fostering a collaborative, innovative, and growth-oriented work environment. If you’re looking for a role that offers stability, professional development, and the opportunity to support teams working on impactful, large-scale projects, we’d love to have you on our team. As a Deskside Support Technician, you’ll play a key role in keeping our operations running smoothly by providing hands-on technical support to both office and field personnel. You’ll be responsible for maintaining, troubleshooting, and improving the systems and equipment our teams rely on every day. This role combines technical expertise, problem-solving, and strong communication skills to ensure a seamless user experience across the organization.

Requirements

• Strong troubleshooting skills across hardware, software, and network environments
• Proficiency with Windows operating systems and Microsoft Office support
• Experience supporting iOS devices such as tablets and laptops
• Strong analytical thinking and problem-solving abilities
• Effective communication and interpersonal skills when working with users at all levels
• The ability to manage multiple priorities in a fast-paced environment
• A proactive, service-oriented mindset with strong attention to detail
• Reliability, adaptability, and a positive, team-focused attitude

Nice To Haves

• Experience with network troubleshooting and telecom/phone systems
• Familiarity with cloud storage solutions and Azure Active Directory
• Knowledge of A/V systems and support
• Experience with Microsoft SharePoint
• Exposure to AutoCAD and Adobe Suite

Responsibilities

• Provide on-site technical support for office and field employees, including installation, configuration, maintenance, and repair of hardware and software
• Troubleshoot and resolve technical issues efficiently, escalating more complex problems as needed
• Assist end users with the operation and maintenance of devices, systems, and applications
• Collaborate with management, engineers, and third-party vendors to address technical and operational needs
• Perform testing and validation of new software deployments, updates, and system upgrades
• Monitor and analyze system issues and trends, preparing reports and recommendations for improvement
• Coordinate with vendors and service providers to ensure timely resolution of technical issues
• Follow up on open support items and drive issues through to completion

Benefits

• We’re committed to your development, offering opportunities to expand your skills and grow your career.
• In this role, you’ll gain hands-on experience supporting teams that drive real-world construction projects while working in a collaborative, team-oriented environment where your contributions make a direct impact.
• Join a well-established company with over 30 years of industry excellence and be part of a team that values innovation, reliability, and continuous improvement.
• Travel expenses are reimbursed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees